Policy: All restaurant personnel will respond to a complaint of a physical hazard found in food promptly and will show concern for the individual making the complaint.

Procedure: Employees involved in the production or service of food must observe the following procedures when a foreign object or physical hazard is found in food.

1. Apologize for the inconvenience of finding a foreign object in the food.
2. Determine if the foreign object did any harm to the individual, such as broke a tooth, cut, etc.
3. Take the customer to the manager if there was physical harm to the customer.
4. Save the object and the box/bag from which it came, if known.
5. Record the manufacturer, codes, and dates listed on the box.
6. Report the incident to the restaurant manager, so appropriate follow-up can be done.

The restaurant manager will:

1. Gather information about the foreign object in food from the person affected, staff member preparing or serving food, and anyone else who was affected.
2. Complete the Physical Hazard Incident Report.
3. Follow up as necessary.
4. File corrective action in the HACCP file.